Solving Proof of Address Issues for Wise & PayPal

Proof of Address (POA) blocks are the single biggest reason Wise, PayPal, Payoneer and Revolut accounts get frozen for non-US and non-UK founders.

Accepted documents are stricter than most users realize. Bank statements, utility bills and government-issued letters must be dated within the last 3 months, show your full name and full residential address, and be issued by a recognized institution.

Mobile-only banks (Easypaisa, JazzCash, Nayapay) are usually rejected as POA. You typically need a statement from a brick-and-mortar bank or a registered utility provider.

Mismatched addresses are the silent killer. Even one character difference between the address on your ID and your POA document will trigger rejection. We standardize the address across every document before submission.

If you have already been blocked, the fix is not to keep re-uploading. The account flag persists. Spark Digital opens a manual verification ticket with the right documentation set and resolves most POA blocks in 5–10 business days.